By creating an account or using NeoTLog (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. The Service is operated by NeoTradeLog AB (org. nr 559596-8115, VAT nr SE559596811501), based in Uppsala, Sweden.
NeoTLog is a trading journal: a tool to import, record, organize, and analyze your own trading activity, and to view statistics and charts based on the data you provide. It is a record-keeping and analytics tool only.
NeoTLog does not provide financial, investment, tax, legal, or trading advice. All statistics, charts, metrics, and other outputs are informational and are generated from the data you enter or import. Nothing in the Service is a recommendation to buy, sell, or hold any instrument. You are solely responsible for your own trading and financial decisions. Trading involves risk of loss, and past performance does not guarantee future results. Any performance calculations, analytics, scores, rankings, or insights the Service produces are purely descriptive summaries of the data you provide and must not be interpreted as predictions or guarantees of any future results.
AI-generated reports and the AI assistant. The Service can generate automated performance reports, and answer questions you ask about your own trades (the AI assistant), using a large language model. Both are statistical commentary on your own historical trading data. They are not financial or investment advice, are not personal recommendations to trade or not trade, to change position sizes, or to take any other financial action, and they may contain errors, omissions, or misinterpretations of your data. Any observations or suggestions in a report or an answer are provided for self-review only; whether and how you act on them is entirely your decision and your responsibility. To generate these reports, aggregated statistics derived from your trading data — not your trade records (the only per-trade figures are the P&L of your last 10 trades) — are processed by a third-party large-language-model provider acting on our behalf. To answer a question, the AI assistant sends the same provider the figures the question needs, which can include individual trades. How this data is handled is described in our Privacy Policy.
AI apps you connect. With AI connections (Pro) you can let an AI app of your own, such as Claude or ChatGPT, read your journal. That app is not part of the Service: we don't choose or control it, and whatever it writes is its own output, not NeoTLog's. We ask it to keep to statistical observations and suggestions for you to consider, but we can't make it. Nothing it tells you is advice from us, or financial or investment advice, and it may be wrong, so check any figure that matters in NeoTLog. You decide to connect it, you can disconnect it at any time, and your use of it falls under that app's own terms.
The Service imports data from broker and platform export files. These files vary by provider and can change without notice, so we do not guarantee that imported data is complete or accurate. You are responsible for reviewing your imported and entered data for correctness and for keeping your own independent records. Broker and platform exports may contain errors, omissions, or formatting differences, and NeoTLog is not responsible for discrepancies between imported data and your actual broker records. Do not rely on the Service as your only record of your trading.
Connecting a broker or exchange. If you use the optional Broker auto-sync feature, you are responsible for granting read access only — issuing an API key as read-only, where that is how your provider works — for keeping the connection within that provider's own terms, and for revoking it there if you no longer want it used. Where a provider lets us check what a credential can do we check it and refuse anything that can trade or withdraw, and we store what you give us encrypted, as described in our Privacy Policy. We cannot control what a provider returns or whether its data is complete, so synced trades are subject to the same accuracy caveats as imported files above.
You must be at least 18 years old — or the minimum age required to enter into a binding agreement in your jurisdiction — and legally able to enter into such an agreement to use the Service. You agree to provide accurate account information, to keep your password secure, and to be responsible for all activity under your account. Notify us immediately at security@neotlog.com if you suspect unauthorized use.
You agree not to: use the Service for any unlawful purpose; attempt to access data that is not yours; probe, scan, or attempt to breach the security of the Service; upload false, misleading, or fraudulent trading records; upload files intended to harm the Service or other users; or interfere with the Service's normal operation.
You retain ownership of the trading data and other content you add to the Service. You grant NeoTLog a limited, non-exclusive license to host, store, process, and display your content solely for the purpose of operating and maintaining the Service for you. We do not use your content to train AI models, and where we use it to improve the Service we do so only in aggregated form, or as the pseudonymous usage counts described in our Privacy Policy (Section 3) — never by reading your individual trades, notes or screenshots. You can export your data at any time (Trade Log → Export CSV) and request deletion as described in our Privacy Policy.
Sharing. When you create a share link, you ask us to show that picture and its caption to anyone who has the link until you delete it, and the license above covers doing so. When you give someone mentor access, you ask us to show them, read-only, the parts of your journal you chose, and to send them one invitation email. You are responsible for what you share and with whom: don't share anything unlawful, anything misleading (for example made-up results presented as real), or anything you don't have the right to share, and only enter an email address you may give us. Nothing shared through NeoTLog is financial advice (Section 3), from you or from us. We may remove a link that breaks these terms or is reported to us as abusive.
NeoTLog — including its software, design, branding, and all related intellectual property — remains the property of NeoTradeLog AB. These terms give you a personal, non-transferable right to use the Service; they do not transfer to you any ownership of the Service or its underlying technology.
Plans. NeoTLog offers a free plan (Basic) and paid subscription plans (currently Plus and Pro), billed monthly or annually. What each plan includes, current prices, and import limits are shown on the pricing page and in the app under Settings → Subscription. Import limits are counted per calendar year. The AI features — AI performance reports, the screenshot SL/TP reader and the AI assistant — share an allowance of AI credits (currently 300 per calendar month on Pro; a report takes 4 credits, a screenshot read 1 and an assistant question 2; the credits you have left are shown in the app). These AI features rely on a third-party AI provider that does not offer its service in every country, so they are unavailable when you use the Service from a region that provider does not support; the rest of the Service is unaffected. If this applies to you, please take it into account before subscribing to a plan that includes these features. We may change prices or plan contents; if a change affects a subscription you already pay for, we will notify you at least 30 days before it takes effect, and it applies from your next billing period.
Free trial. Each account can try Pro free for 14 days, once — its features except priority support, which comes with a paid plan. No payment details are asked for and nothing is billed: when the trial ends, your account returns to the Basic plan by itself (see Downgrades below), unless you have chosen a paid plan. During the trial, the AI features share 40 AI credits in total. Trades you add during the trial don't count toward the Basic plan's yearly import limit.
Payment. Paid plans are sold through Link, Stripe's merchant-of-record service (“Sold through Link”). Link handles checkout, payment, applicable VAT and sales tax, receipts and invoices, and payment-related support, and your card statement shows LINK.COM* NEOTLOG. Your card details are entered on Stripe's secure checkout and never reach our servers. By subscribing you authorize recurring charges to your payment method at the start of each billing period. Your use of NeoTLog itself is governed by these Terms.
Automatic renewal and cancellation. Subscriptions renew automatically (monthly or annually, matching your billing cycle) until cancelled. You can cancel at any time in the app under Settings → Subscription → Manage billing, or in your Link account at link.com. Cancellation takes effect at the end of the current paid period: you keep your plan's features until then, after which your account reverts to the Basic plan.
Downgrades. If your subscription ends or you move to a smaller plan, your imported trades are never deleted. Features and limits of your new plan simply apply going forward — for example, you cannot import new trades beyond the plan's limit, and you cannot add trading accounts or screenshots beyond what the plan includes. Trading accounts beyond what your new plan includes are kept but become read-only: you can still view their trades, move those trades into an account your plan includes, or delete those accounts, but you cannot import into them or edit their trades.
Refunds and the right of withdrawal. If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal. By starting your subscription you request immediate access to the paid features and acknowledge that, once the service has been fully provided, the right of withdrawal no longer applies. In practice we apply this generously: if you cancel within 14 days of your first purchase of a plan, contact us at billing@neotlog.com (or Link support) and we will refund that payment in full. Renewal payments are not refunded, but you can cancel at any time before renewal takes place, and a reminder is emailed before annual renewals. To withdraw it is enough to tell us clearly that you are doing so — an email to billing@neotlog.com saying that you withdraw is sufficient, and no particular form of words is required. You may use the standard EU model withdrawal form if you prefer, but you do not have to; if you do, include your name and address, your account email, which plan you bought and the date you bought it. We will confirm your withdrawal by email and refund to the payment method you used, normally within 14 days. Nothing in this section limits your mandatory rights under consumer-protection law.
If a refund is issued. A full refund of a payment ends the plan that payment covered, straight away: your account returns to the Basic plan. Your imported trades are not deleted — the same limits apply as on any other downgrade (see above). A partial refund or goodwill credit changes nothing. Because Link is the merchant of record, Link can also decide to refund a payment itself — for example where a payment dispute goes unanswered — and the same applies in that case.
Failed payments. If a renewal payment fails, Stripe retries it. If payment cannot be collected, your subscription is cancelled and your account reverts to the Basic plan; your data is unaffected.
Taxes. Prices include VAT and other sales taxes where they apply. Link calculates and collects the tax, and the exact amount is shown at checkout before you pay.
The Service is provided on an "as available" basis. We may modify, suspend, add, or discontinue features at any time, and there may be downtime for maintenance or for reasons outside our control. We will make reasonable efforts to avoid disruption but do not guarantee uninterrupted availability.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to accuracy, fitness for a particular purpose, reliability, or that the Service will be error-free or uninterrupted.
To the maximum extent permitted by law, we will not be liable for any trading or investment losses, loss of profits, loss of data, or any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service. Nothing in these terms limits liability that cannot be limited under applicable law, or your statutory rights as a consumer.
You may stop using the Service and delete your account at any time. Deleting your account immediately cancels any active subscription: because your account and data are permanently erased, any remaining paid period cannot be kept or refunded (beyond the rights described in section 8). If you want to keep your paid features until the end of the period you have paid for, cancel your subscription first (section 8) and delete your account after the period ends. We may suspend or terminate your access if you breach these terms or use the Service in a way that risks harm to others or to the Service. On termination, your data is handled as described in our Privacy Policy.
We may update these terms from time to time. We will post the updated version here and update the "Last updated" date. Minor changes — corrections, clarifications, or updates that do not affect your rights — take effect when posted. If a change materially affects your rights or obligations, we will tell you by email or in the app at least 30 days before it takes effect, and you are free to cancel before then if you do not accept it. Continued use after a change has taken effect means you accept it.
These terms are governed by the laws of Sweden, without regard to conflict-of-law rules, and subject to any mandatory consumer-protection rights you have where you live. Disputes will be handled by the competent courts of Sweden, unless mandatory law provides otherwise — if you are a consumer, that generally means you may also bring proceedings in the country where you live, and we may only bring proceedings against you there.
If you are unhappy with something, please contact us first at support@neotlog.com so we can try to put it right. If we cannot agree, a consumer in Sweden can refer the matter free of charge to the National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, arn.se, and we will take part in its proceedings. Consumers elsewhere in the EU/EEA can use the equivalent alternative dispute resolution body in their own country.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions stay in full effect. Our failure to enforce any right or provision is not a waiver of it. These terms, together with our Privacy Policy, make up the entire agreement between you and NeoTradeLog AB regarding the Service. You may not transfer your rights under these terms without our consent; we may transfer ours to a successor (for example, in connection with a merger, acquisition, or sale of assets) without reducing your rights as a consumer.
NeoTradeLog AB (org. nr 559596-8115, VAT nr SE559596811501), Hörnbovägen 5B, 756 55 Uppsala, Sweden
General inquiries: info@neotlog.com
Support: support@neotlog.com
Billing, receipts & refunds: billing@neotlog.com
Security: security@neotlog.com
Risk Disclosure: Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. The same applies to trading stocks, options and cryptocurrencies; the CFTC's customer advisories explain more about the risks of trading virtual currencies. NeoTLog is a trade-tracking and analytics tool, not a broker or adviser, and does not provide financial, investment or trading advice.
Hypothetical Performance Disclosure: Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.
Live Trade Room Disclosure: This presentation is for educational purposes only and the opinions expressed are those of the presenter only. All trades presented should be considered hypothetical and should not be expected to be replicated in a live trading account.
Testimonial Disclosure: Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.
