By creating an account or using NeoTLog (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. The Service is operated by NeoTradeLog AB (org. nr 559596-8115, VAT nr SE559596811501), based in Uppsala, Sweden.
NeoTLog is a trading journal: a tool to import, record, organize, and analyze your own trading activity, and to view statistics and charts based on the data you provide. It is a record-keeping and analytics tool only.
NeoTLog does not provide financial, investment, tax, legal, or trading advice. All statistics, charts, metrics, and other outputs are informational and are generated from the data you enter or import. Nothing in the Service is a recommendation to buy, sell, or hold any instrument. You are solely responsible for your own trading and financial decisions. Trading involves risk of loss, and past performance does not guarantee future results. Any performance calculations, analytics, scores, rankings, or insights the Service produces are purely descriptive summaries of the data you provide and must not be interpreted as predictions or guarantees of any future results.
AI-generated reports. The Service can generate automated performance reports using a large language model. These reports are statistical commentary on your own historical trading data. They are not financial or investment advice, are not personal recommendations to trade or not trade, to change position sizes, or to take any other financial action, and they may contain errors, omissions, or misinterpretations of your data. Any observations or suggestions in a report are provided for self-review only; whether and how you act on them is entirely your decision and your responsibility. To generate these reports, aggregated statistics derived from your trading data — not your individual trades — are processed by a third-party large-language-model provider acting on our behalf; how this data is handled is described in our Privacy Policy.
The Service imports data from broker and platform export files. These files vary by provider and can change without notice, so we do not guarantee that imported data is complete or accurate. You are responsible for reviewing your imported and entered data for correctness and for keeping your own independent records. Broker and platform exports may contain errors, omissions, or formatting differences, and NeoTLog is not responsible for discrepancies between imported data and your actual broker records. Do not rely on the Service as your only record of your trading.
Connecting a broker or exchange. If you use the optional Broker auto-sync feature, you are responsible for granting read access only — issuing an API key as read-only, where that is how your provider works — for keeping the connection within that provider's own terms, and for revoking it there if you no longer want it used. Where a provider lets us check what a credential can do we check it and refuse anything that can trade or withdraw, and we store what you give us encrypted, as described in our Privacy Policy. We cannot control what a provider returns or whether its data is complete, so synced trades are subject to the same accuracy caveats as imported files above.
You must be at least 18 years old — or the minimum age required to enter into a binding agreement in your jurisdiction — and legally able to enter into such an agreement to use the Service. You agree to provide accurate account information, to keep your password secure, and to be responsible for all activity under your account. Notify us immediately at security@neotlog.com if you suspect unauthorized use.
You agree not to: use the Service for any unlawful purpose; attempt to access data that is not yours; probe, scan, or attempt to breach the security of the Service; upload false, misleading, or fraudulent trading records; upload files intended to harm the Service or other users; or interfere with the Service's normal operation.
You retain ownership of the trading data and other content you add to the Service. You grant NeoTLog a limited, non-exclusive license to host, store, process, and display your content solely for the purpose of operating and maintaining the Service for you. We do not use your content to train AI models, and where we use it to improve the Service we do so only in aggregated or anonymized form that cannot be traced back to you. You can export your data at any time (Trade Log → Export CSV) and request deletion as described in our Privacy Policy.
NeoTLog — including its software, design, branding, and all related intellectual property — remains the property of NeoTradeLog AB. These terms give you a personal, non-transferable right to use the Service; they do not transfer to you any ownership of the Service or its underlying technology.
Plans. NeoTLog offers a Free plan and paid subscription plans (currently Plus and Pro), billed monthly or annually. What each plan includes, current prices, and import limits are shown on the pricing page and in the app under Settings → Subscription. Import limits are counted per calendar year. AI report generation is subject to a fair-use limit (currently 20 reports per calendar month; your remaining quota is shown in the app), and the screenshot SL/TP reader to a limit of 200 reads per calendar month (the reads you have left are shown after each read). The AI features — AI performance reports and the screenshot SL/TP reader — rely on a third-party AI provider that does not offer its service in every country, so they are unavailable when you use the Service from a region that provider does not support; the rest of the Service is unaffected. If this applies to you, please take it into account before subscribing to a plan that includes these features. We may change prices or plan contents; if a change affects a subscription you already pay for, we will notify you at least 30 days before it takes effect, and it applies from your next billing period.
Payment. Paid plans are sold through Link, Stripe's merchant-of-record service (“Sold through Link”). Link handles checkout, payment, applicable VAT and sales tax, receipts and invoices, and payment-related support, and your card statement shows LINK.COM* NEOTLOG. Your card details are entered on Stripe's secure checkout and never reach our servers. By subscribing you authorize recurring charges to your payment method at the start of each billing period. Your use of NeoTLog itself is governed by these Terms.
Automatic renewal and cancellation. Subscriptions renew automatically (monthly or annually, matching your billing cycle) until cancelled. You can cancel at any time in the app under Settings → Subscription → Manage billing, or in your Link account at link.com. Cancellation takes effect at the end of the current paid period: you keep your plan's features until then, after which your account reverts to the Free plan.
Downgrades. If your subscription ends or you move to a smaller plan, your imported trades are never deleted. Features and limits of your new plan simply apply going forward — for example, you cannot import new trades beyond the plan's limit, and you cannot add trading accounts or screenshots beyond what the plan includes.
Refunds and the right of withdrawal. If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal. By starting your subscription you request immediate access to the paid features and acknowledge that, once the service has been fully provided, the right of withdrawal no longer applies. In practice we apply this generously: if you cancel within 14 days of your first purchase of a plan, contact us at billing@neotlog.com (or Link support) and we will refund that payment in full. Renewal payments are not refunded, but you can cancel at any time before renewal takes place, and a reminder is emailed before annual renewals. To withdraw it is enough to tell us clearly that you are doing so — an email to billing@neotlog.com saying that you withdraw is sufficient, and no particular form of words is required. You may use the standard EU model withdrawal form if you prefer, but you do not have to; if you do, include your name and address, your account email, which plan you bought and the date you bought it. We will confirm your withdrawal by email and refund to the payment method you used, normally within 14 days. Nothing in this section limits your mandatory rights under consumer-protection law.
If a refund is issued. A full refund of a payment ends the plan that payment covered, straight away: your account returns to the Free plan. Your imported trades are not deleted — the same limits apply as on any other downgrade (see above). A partial refund or goodwill credit changes nothing. Because Link is the merchant of record, Link can also decide to refund a payment itself — for example where a payment dispute goes unanswered — and the same applies in that case.
Failed payments. If a renewal payment fails, Stripe retries it. If payment cannot be collected, your subscription is cancelled and your account reverts to the Free plan; your data is unaffected.
Taxes. Prices include VAT and other sales taxes where they apply. Link calculates and collects the tax, and the exact amount is shown at checkout before you pay.
The Service is provided on an "as available" basis. We may modify, suspend, add, or discontinue features at any time, and there may be downtime for maintenance or for reasons outside our control. We will make reasonable efforts to avoid disruption but do not guarantee uninterrupted availability.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to accuracy, fitness for a particular purpose, reliability, or that the Service will be error-free or uninterrupted.
To the maximum extent permitted by law, we will not be liable for any trading or investment losses, loss of profits, loss of data, or any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service. Nothing in these terms limits liability that cannot be limited under applicable law, or your statutory rights as a consumer.
You may stop using the Service and delete your account at any time. Deleting your account immediately cancels any active subscription: because your account and data are permanently erased, any remaining paid period cannot be kept or refunded (beyond the rights described in section 8). If you want to keep your paid features until the end of the period you have paid for, cancel your subscription first (section 8) and delete your account after the period ends. We may suspend or terminate your access if you breach these terms or use the Service in a way that risks harm to others or to the Service. On termination, your data is handled as described in our Privacy Policy.
We may update these terms from time to time. We will post the updated version here and update the "Last updated" date. Minor changes — corrections, clarifications, or updates that do not affect your rights — take effect when posted. If a change materially affects your rights or obligations, we will tell you by email or in the app at least 30 days before it takes effect, and you are free to cancel before then if you do not accept it. Continued use after a change has taken effect means you accept it.
These terms are governed by the laws of Sweden, without regard to conflict-of-law rules, and subject to any mandatory consumer-protection rights you have where you live. Disputes will be handled by the competent courts of Sweden, unless mandatory law provides otherwise — if you are a consumer, that generally means you may also bring proceedings in the country where you live, and we may only bring proceedings against you there.
If you are unhappy with something, please contact us first at support@neotlog.com so we can try to put it right. If we cannot agree, a consumer in Sweden can refer the matter free of charge to the National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, arn.se, and we will take part in its proceedings. Consumers elsewhere in the EU/EEA can use the equivalent alternative dispute resolution body in their own country.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions stay in full effect. Our failure to enforce any right or provision is not a waiver of it. These terms, together with our Privacy Policy, make up the entire agreement between you and NeoTradeLog AB regarding the Service. You may not transfer your rights under these terms without our consent; we may transfer ours to a successor (for example, in connection with a merger, acquisition, or sale of assets) without reducing your rights as a consumer.
NeoTradeLog AB (org. nr 559596-8115, VAT nr SE559596811501), Hörnbovägen 5B, 756 55 Uppsala, Sweden
General enquiries: info@neotlog.com
Support: support@neotlog.com
Billing, receipts & refunds: billing@neotlog.com
Security: security@neotlog.com
Risk disclosure. Trading futures, forex, stocks, options and cryptocurrencies involves substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading, and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. NeoTLog is a trade-tracking and analytics tool, not a broker or adviser, and does not provide financial, investment or trading advice. The CFTC's customer advisories explain more about the risks of trading virtual currencies.
